FAQ

Frequently Asked Questions

Why is my payment for my order pending on my account?

When you place your order, we only capture your account details you have provided us with and do not capture the payment straight away. Which makes a 'Pending' transaction on your account. We wait until your order is packed and ready to be sent out before we capture the payment. 

I have not received my parcel and I think it is missing, what happens now?
Please email [email protected] or call us on 02 9755 1322 to let us know if this has occurred. If enough time has lapsed and your parcel has not yet arrived, you will be asked to contact 'Fastrack' who may well be holding your parcel.

I tried to track my parcel but the tracking number is not working, why is this?
Please wait at least 12-24 hours before attempting to track your parcel. If 48 hours have passed and your search is still not displaying any events, please contact 'Australia Post'

I just placed an order, when will you be sending this out to me?
Once you have placed an order, we strive to get it shipped asap. We usually dispatch orders on the same or next business day. However, please note orders may take up to 5-8 business days to be processed and shipped during sale period.

I forgot to enter my promo code. Am I still eligible for the discount?
Unfortunately, once you have confirmed your order, we cannot make any amendments to the invoice. Therefore, we are unable to apply a discount to an existing order. You are more than welcome to cancel your order if it is still 'processing'.

I want to wear my garment this weekend, can you guarantee my order will be here before then?
All standard orders are delivered within 3-8 business days*. However, interstate and/or country or remote areas may take up to 5 business days.

We also offer SAME DAY delivery service for Sydney Metro areas. For more information visit our SHIPPING & DELIVERY page.

I need to send my garment back for an exchange, will Forcast refund me my postage fee?
If you wish to return the garment, you will bear the costs involved in shipping back to our Sydney Head Office. However, when your Exchange has been processed, we will be happy to ship back your new garments free of charge.

I just placed an order, when will I receive it?

Within Sydney & Melb metro areas

3-8 Business Days

Within NSW and QLD

3-8 business days*

Other states

Up to 8 business days*

 

*Please note that orders placed during sale periods may take up to 5 business days to process.


Purchased a Forcast garment at one of your stockists, can I return it to an actual Forcast Store?
Unfortunately you cannot return items purchased from our stockists to a Forcast Store. If you require an exchange or are seeking a refund, this needs to be dealt with the stockist whom you purchased the garment from.

What happens if I place an order and the item I want is sold out?
This is a rare incident but may occur when there are a simultaneous number of orders on one item. If this does occur, Forcast will notify you and issue a refund. Once a refund is processed, a confirmation receipt will be mailed to your email address.

I purchased a garment but it does not match the measurements on the sizing guide, why is this?
The measurements on the sizing guide are a guide of a body of that size. If you purchase a fitted dress in your size, it will almost certainly be of the measurements on the chart. If you purchase a loose fitting dress or skirt for example, it will not be of the measurements on the chart. Remember, the measurements on the chart are of your body measurements and vary according to the fit or style of the garment.

What if the item I am looking for is not shown on your website?
If an item is not available on the website, then we no longer have it in stock on the Online Store. However, you may contact our retail stores to check the availability of the item. Click here to see our locations to find your nearest store.

Credit Card and Payment Information
Are my Credit Card details and Personal Information secured?
Forcast values the customers and visitors who navigates through to our website and therefore respects the concern you have about the privacy of your personal information and data security. Please click here to view our Privacy Policy. It is intended to protect your privacy and provide you with a safe and secure experience in our online shopping.

What are my payment options?
We accept Visa and MasterCard payments or Paypal. We do not accept Amex (American Express) or Diners Club.

Forcast Gift Cards
Forcast Gift Cards are to be treated like cash; lost or stolen Cards will not be replaced, refunded or redeemed. The Gift Cards is not valid for online purchases and not redeemable for cash. Forcast will not be held responsible for lost or stolen Forcast Gift Cards. Gift cards must be redeemed before the expiry date shown, this will be void and will not be extended after expiry.

 
MORE QUESTIONS?
If you have more unanswered questions in relation to online matters, please contact our Online Department, and we will be the answer to all your questions!

(02) 9755 1322 Mon - Fri 9:00am – 5:30pm AEST, or email us on [email protected]