Frequently Asked Questions

EXCHANGE/ RETURN POLICY

All items go through a rigorous quality control process before and after the manufacturing. They are further subjected to quality inspections before any item is posted out. All care is taken when packing the item.
Please choose carefully, Forcast does not refund if you simply change your mind, or make a wrong decision. However, we will gladly exchange purchases provided the following:

1.    Exchange within 14 days of purchase.
2.    No exchange on sale items.
3.    No exchange on accessories.
4.    No exchange on soiled, worn or damaged items.
5.    Hosiery cannot be exchanged or refunded due to hygiene reasons.
6.    Goods must be in their original condition with swing ticket/s attached.
7.    Receipt must be presented for exchange or refund. (The receipt posted out with the items purchased is the only valid receipt to process any exchange or refunds).

 

You can choose between an exchange or refund where the goods are faulty (faulty goods must be sent to supplier for inspection), have been wrongly described, are different form a sample shown to you, or do not do what they are intended for.  Please note colours may vary in different monitors.
There are two options available when making any exchanges or refunds:

1.    Visit the nearest Forcast store to you and make the exchange or refund over the counter, or;
2.    Post the item/s back to the following address:

Assessment Department
57-59 Governor Macquarie Drive
Chipping Norton NSW 2170

Shipping and handling costs are not refundable and is the customer’s responsibility when sending the item/s to this address. However, we are happy to cover postage and handling costs for re-posting of any exchanges.


Can I exchange/return the garment at a stockist?
No. All exchanges must be done at a Forcast Store.

Can overseas customers place orders?
Unfortunately overseas customers cannot order via online shopping unless they have an Australian address, therefore it is currently only available in Australia.

Do you accept phone orders?
No, we do not accept phone orders. All orders are to be placed through online shopping.

What happens if the item I want is sold out?
Where there is a simultaneous order on one item, and item is sold out, we will refund your money. Once refund is processed a confirmation slip will be mailed to your mailing address.

What if the item I am looking for is not shown on the website?
If an item is no longer available on the website, then we no longer have any in our online stock. Items are not re-ordered for our online shopping. However, you may contact our retail stores to check the availability of the item. Click here to see our locations to see your closest store.

If an item is sold out, can I request the item be sent from one of your stores and be sent to me via post?
No, as only a certain amount of stock is allocated to the online store. Hence if a specific item is listed as “sold out” we no longer have stock for that item on our online store. This item however, may be purchased at one of our retail stores if it is available. Inventory at our retail stores are allocated in a separate division.  Any items at the stores that are not sold online must be purchased at stores solely and cannot be purchased online.

How do I know which size to choose?
Forcast has an online sizing chart link which you can use as a general guideline upon purchasing our clothes via the online store.
Please note: Our online size chart provided are general guidelines for average measurements. Please note that all garment sizes will vary according to its unique style, fit and fabrication.

How much does it cost for postage and handling?
A flat rate of $10.00 is charged regardless of quantity to anywhere in Australia when you purchase online.  Please note, orders may not be redirected to another address other than the address provided at the time of placing the order. Orders may not be held for delivery at a later date. All orders will be posted out as soon as they are processed.

What are my payment options?
We accept Visa and Mastercard payments only via CamTech (our Online Payment Gateway). We do not accept Amex (American Express) or Diners Club.

Is my Credit Card number and information secured?
Forcast values the customers and visitors who navigates through to our website and therefore respects the concern you have about the privacy of your personal information and data security. Please click here to view our Privacy Policy. It is intended to protect your privacy and provide you with a safe and secure experience in our online shopping.

Do you have a Forcast catalogue?
Currently Forcast does not have a catalogue. To view our latest arrivals, you can go to our website, order online in the New Arrivals section or go to one of our retail stores closest to you. Go to Locations on our website to view your closest store.

Disclaimer: Colours and sizes
Please note: Colours may vary slightly when displayed on your monitor.

What happens when I subscribe?
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