AN UPDATE FROM THE FORCAST TEAM.
We know you have been hearing a lot of noise regarding the recent COVID-19 virus, and whilst we don't want to add to the noise, we'd like to keep you all informed of what changes are being made.
First, we'd like to reassure all of our customers that our online store remains open, and extra cleaning precautions are taking place within our dispatch team. We would also like to take the opportunity to remind our Forcast family of our no-return policy concerning jewellery, hair accessories, adhesive bras/body care items, and hosiery for hygiene purposes.
Please be aware that all our stores across Australia are now closed until further notice. Our hearts go out to our loyal customers and our much-loved staff members, and we hope that you and all of your loved ones remain safe in the approaching months.
To ease your shopping experience, we are also making the following changes:
|FREE EXPRESS SHIPPING ORDERS OVER $50|
|We're offering free express shipping on all our AU orders over $50 + free express shipping on all international orders over $100.
For those doing their shopping from the comforts of home - we're now offering free express shipping for all Australian orders, with a reduced minimum spend of $50. International orders over $100 will also receive free express shipping. This will automatically apply at checkout - no need to enter a code!
|EXTENDED RETURNS PERIOD|
|Our online 30 days returns period now includes store purchases.
Our returns policy still applies, but in-stead of 14 days to exchange or return an item to us, customers will now have 30 days. To familiarise yourself with our return policy, please click here.
|ALL STORES ARE NOW CLOSED|
|In the interest of the public health, and the well-being of our customers and staff, we have closed all our stores across Australia for the time being. To keep updated with any changes, please watch this space.|
|Help keep our posties safe!
Australia Post is now implementing contactless delivery. Please note that customers feeling unwell should inform any post officers and avoid physical contact. There are currently no shipping delays. For further information, please click here.
Lastly, a message from our team:
We'd like to express our concern for the health and wellbeing of everyone regarding the current pandemic situation. Our thoughts go out to all those currently sick or those at risk of becoming so and encourage everyone to listen to the advice supplied by both your governments and the World Health Organisation (WHO).
We understand it’s a tricky time in the world right now, but we want to continue to offer you the great service, quality products and inspiring content you are used to. If you have any thoughts or concerns please feel free to DM us on our social accounts, or send us an email.
We will be updating this page as frequently as possible, so watch this space!
- The Forcast Team x