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OUR RETURN POLICY

Whilst we hope that you love your new purchase, we understand that sometimes customers have a change of mind. Please note that all returns are subject to our return policies and procedures.

See below to see your options for returning an item:

PURCHASE LOCATIONRETURN LOCATION & OPTIONS
REFUND EXCHANGE CREDIT
ONLINE IN-STORE ONLINE IN-STORE ONLINE IN-STORE
ONLINE
IN-STORE
OPTIONSPURCHASED FROM:RETURNED TO:
ONLINE IN-STORE
REFUND ONLINE
IN-STORE
EXCHANGE ONLINE
IN-STORE
CREDIT ONLINE
IN-STORE

To qualify for a return, the item/s must be unused with the original tags still attached. You must also make the return within the following time frames:
Due to current global conditions, we have currently extended our returns period to 30 days for both online & in-store.
Items purchased online must be returned within 30 days from the date of receiving.
Items purchased in-store must be returned within 30 days from the date of purchase.

ONLINE RETURNS

To return an online item simply:

    1.    Fill out the return form appropriately. Return forms can be found in your parcel or downloaded HERE.
    2.    Include the returns form and your garment/s in an appropriate postage satchel. We recommend using a traceable delivery method for all returns as we are not liable for any losses/damages during their return to us.
    3.    Send your items to our back to our Head Office below:

FORCAST RETURNS

57-59 Governor Macquarie Drive

Chipping Norton, NSW 2170

    4.     Please allow up to 14 business days for your return to be processed once we have received the item/s. An email will be sent to you once the return has been processed.
    5.    Please note: we do not exchange or refund hosiery and accessories due to hygiene purposes.

All return parcels are not included in the order cost. If you wish to return an order this will need to be paid by the customer, unless the item is faulty or incorrectly received.

FULL-PRICE ITEMSSALE ITEMS
Full price items (including promotional price) or faulty items are entitled to a: Permanent sale price items are entitled to:
• Full refund (Processed ONLINE ONLY)
• Credit (Processed ONLINE OR IN-STORE)
• Exchange (Processed IN-STORE ONLY)
• Credit (Processed ONLINE OR IN-STORE)
• Exchange (Processed IN-STORE ONLY)
*Refunds are not applicable for full priced item purchased with a credit note and/or as an exchange item. *If the customer wishes to exchange for an item that is of lesser value than the item they are returning, the customer will receive a partial credit along with the exchange.

FULL PRICE ITEMS

Full price items (including promotional price) or faulty items are entitled to a:
• Full refund (Processed ONLINE ONLY)
• Credit (Processed ONLINE OR IN-STORE)
• Exchange (Processed IN-STORE ONLY)
*Refunds are not applicable for full priced item purchased with a credit note and/or as an exchange item.

SALE ITEMS

Permanent sale price items are entitled to:
• Credit (Processed ONLINE OR IN-STORE)
• Exchange (Processed IN-STORE ONLY)
*If the customer wishes to exchange for an item that is of lesser value than the item they are returning, the customer will receive a partial credit along with the exchange.

Promo codes must be applied at check out and cannot be redeemed after order has been placed. Should you have any issues when applying our promo codes please email us at online@forcast.com.au as soon as possible.

FAULTY ITEMS

We sincerely apologise if you have received an item from us that is faulty. Please note that we process our faulty items the same as regular returns, so please follow the above method & the faulty claim will be assessed at our head office, after which you will be contacted.

GIFT CARD POLICY

    1.    Gift cards are valid for three (3) years from date of issue;
    2.    If a gift card is lost, it cannot be replaced or reprinted;
    3.    Gift cards cannot be redeemed for cash;
    4.    Gift cards can only be redeemed in-store if purchased in-store, and redeemed only online if purchased online.

PARCELPOINT

ParcelPoint offers our customers with a trackable return service with over 1300 locations open 7 days a week until late for your convenience. The postage cost is between $6.95 and $9.95 depending on location, and is generally the cheapest return option.

To start your return through Parcel Point, visit www.parcelpoint.com.au/forcast and follow the online process to book a return and print a shipping label.

Should you have any further questions or concerns please email us at online@forcast.com.au as soon as possible.