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FREQUENTLY ASKED QUESTIONS
To assist you with potential enquiries we have included some frequently asked questions below.
What Is Your Online Returns Policy?
We get it - no one wants to read through giant pages of policy! So here is a summary of our online policy for your convenience. Can I Return My Items? Forcast offers returns within 30 days from receiving your order when purchased online. To qualify for a return, the item(s) must be:
  • Unworn, in original condition without any damage or alterations
  • With tags still attached
  • Received an online order within the last 30 days
  • Purchased from Forcast Online and NOT purchased in-store
  • Must have a valid proof of purchase (an online invoice, in-store receipt or a bank statement*)
  • Item is not listed as a non-returnable item due to hygiene reasons
If the above conditions are met, your return will be processed within 3-14 business days after receiving the return. An email will be sent to notify you once the return has been processed and the transaction has been completed.
PURCHASE LOCATION RETURN LOCATION & OPTIONS
REFUND EXCHANGE CREDIT
ONLINE IN-STORE ONLINE IN-STORE ONLINE IN-STORE
ONLINE FULL PRICE
ONLINE SALE ITEMS
For further information, please refer to our full policy on our returns page.
Why Has My Online Return Not Been Processed Yet?
Please note that we cannot process your return until we have received it here in our chipping Norton head office. This waiting period generally takes the same amount of time as delivery of the order took. Once your returned parcel has been delivered to us, processing can take up to 5-10 business days, depending on our volume of returns. As a general rule, we advise our customers to wait at Least 14 days before contacting us regarding returned order enquires.
My Online Order Is Faulty. What Do I Do?
We make every effort to ensure high standards of manufacturing and production quality, but sometimes the odd item can turn up faulty. We sincerely apologise if you have received an item from us that is faulty. In the event of a faulty claim, please return the item how it was purchased (instore or online) so that it can be assessed by our team. Our policy relating to faulty items follows the legal requirements as declared under Australian Consumer Law & per NSW Fair Trading: If there is a minor fault with a product, we can choose to give you a free repair instead of a replacement or refund. You must accept this free repair if offered to you If we are unable to repair it within a reasonable amount of time or repair it at all, we are happy to provide you with a replacement or refund. If there is a major fault and the product cannot be repaired, you may choose whether to receive a replacement or refund. A "major" fault is defined as the following:
  • it would stop someone from buying it if they'd known about it
  • it's unsafe
  • it's significantly different from the sample or description
  • it doesn't do what the business said it would, or what you asked for and can't easily be fixed.
For Online Purchases When making a return for a faulty item purchased online, please complete the Online Returns Form that was attached with your order, noting return reason #5 and specifying the fault. Once we have received the return, our team will assess the garment and be in contact, and provide you with the next best steps. If you complete the above instructions, you do not need to email us directly with your faulty concerns. However, you may wish to do so. If this is the case, please email us at online@forcast.com.au and include in the email your order number, the name of the faulty item, and photos showing the defect/fault. Please keep a copy of your return postage receipts as we will reimburse you for these costs if the item is deemed to be faulty. Please also note that we can refuse to repair, replace, or refund if:
  • the item has no discernible fault
  • you misused the product in a way that led to the fault
  • you are unclear about the fault or what you wanted
  • the item was declared faulty at the point of sale & you were aware of this and/or there was reasonable markdown in price due to an obvious flaw
For In-Store Purchases When making a return for a faulty item in-store, please bring your original receipt docket along with the item you believe to be faulty. The Forcast store assistant will assess the garment and provide you with the next steps. In the case where your item is deemed to be fault, we will provide you with a choice between refund or exchange.
I Received The Wrong Order. Who Should I Contact?
We try our best to ensure that customers receive the correct items in their orders. However, the odd mix up can sometimes occur. We sincerely apologise if you have received an incorrect item from us. In the event of the wrong order, please email our customer service team:
  • an image of the incorrect item received,
  • the name and size of the correct item you should have received,
  • your order number
From here, out customer service team will be in contact to figure out the best way to get your correct order out to you!
I Forgot To Enter My Promo Code. Am I Still Eligible For Discount?
Our current system does not allow orders to be amended, but you may be able to cancel the order if it has not yet been processed by our dispatch team. So whilst we are unable to apply a discount to an order that has already been placed, customers are able to cancel their order if we are notified prior to the order being packed and/or shipped. To notify us that you would like to cancel your order, you will need to email online@forcast.com.au with your Order Number as soon as possible.
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