RETURNS

Whilst we hope that you love your new purchase, we understand that sometimes customers have a change of mind or things don't work out. Forcast currently accepts returns for Credits, Exchanges & Refunds, with valid reason. Please note that all returns are subject to our return policies and procedures.


See below to see your options for returning an item:

 

 

 

RETURN POLICY
RETURN BY POST
RETURN IN STORE

 

 

 

Shop with confidence knowing you can easily return or exchange your items, as long as they are:

 

 

Returned during
their time window


30 days online
14 days in store

Unwashed, unworn, and with all the tags attached

Can I Return My Items For A Change of Mind?
At Forcast, we are happy to offer you a return for change of mind on most full priced and reduced merchandise. Forcast will honour a refund, store credit or exchange on a change of mind item with the following conditions:
  • Item is a full priced Forcast merchandise
  • Item was purchased at a Forcast retail or online store and not a partner platform
  • Items are unworn, in original condition without any damage or alterations
  • All tags are attached
  • Proof of purchase is accompanied with the returned merchandise
  • Item is not listed as a non-returnable item due to hygiene reasons
Exceptions To Our Change of Mind Policy Our change of mind policy does not apply to Jewellery, Hair Accessories and Garment/Body Care items due to hygiene reasons. *Please note that bank statements must be date and/or time stamped in order to constitute as valid proof of purchase. For statements where the price paid cannot be deduced (i.e if several items were purchased and the price of a single item cannot be determined) a valid receipt must also be presented. Though our store teams are able to search for in-store purchase receipts, we cannot guarantee the ability to provide the receipt to the customer upon request. This can be due to a lack of search parameters, expiration of the returns period as per our policy, and/or potential system error. Please note that retainment of valid proof of purchase remains soley the responsiblity of the customer.
Where Can I Make A Return Or Exchange?
Please see below to see your options for returning an item:
PURCHASE LOCATION RETURN LOCATION & OPTIONS
REFUND EXCHANGE CREDIT
ONLINE IN-STORE ONLINE IN-STORE ONLINE IN-STORE
ONLINE FULL PRICE
ONLINE SALE ITEMS



PURCHASE LOCATION RETURN LOCATION & OPTIONS
REFUND EXCHANGE CREDIT
ONLINE IN-STORE ONLINE IN-STORE ONLINE IN-STORE
IN-STORE FULL PRICE
IN-STORE SALE ITEMS
How Long Do I Have To Make A Return?
The following change of mind timeframes apply: In Store Purchase    14 days from date of purchase on receipt Online Purchase      30 days from date of purchase on invoice
Instant Refund Conditions
To qualify for an instant refund, the item(s) must:
  • Match the general item conditions above
  • Must be a full priced item eligible for a refund
  • Must not have been purchased using a gift card or store credit
  • Not be a non-returnable item
Can I Return A Sale (Permanently Reduced) Item?
Permanent sale price items are not entitled to a refund however they are entitled to a store credit or exchange by a valid method of return. Sale refers to permanently reduced merchandise. This is usually indicated by:
  • A yellow sticker on the tag in-store, with a reduced price
  • Any items shown within our “SALE” category page on our website with a strikethrough of the old price and a new red price displayed.
Please also note if you wish to exchange a sale item for an item that is of lesser value, the customer will receive a partial credit along with the exchange.
Can I Return A Full Price Item Purchased With A Discount Code?
Full price merchandise purchased at a discount with a promo code are entitled to a refund, credit or exchange by a valid method of return. Please note that refunds will only be issued in the original method of payment. For example, if an online credit was used to purchase an item, the refund will be issued as a new online credit. Any promotional offers or discounts received in the original order will not be applied or carried over in exchanges
Can I Return A Purchase Online For An Exchange?
Online purchases can be exchanged both in store and online. Items sent back to the online department can only be exchanged for the same item in a different size. Unfortunately, we are unable to process exchanges to different colours or styles online. If you wish to exchange the item to a different colour or style, please visit your nearest Forcast store.
What If I Received A Faulty Item?
We sincerely apologise if you have received an item from us that is faulty. We make every effort to ensure high standards of manufacturing and production quality, but sometimes the odd item can turn up erroneous. In the event of a faulty item, please return the item as it was purchased either in store or email online@forcast.com.au with:
  • Your order details
  • Details of the fault
  • Photos where relevant
Please include as much detail as possible to assist us in resolving the issue promptly. We will aim to assess the faulty item within 5 business days of receipt. If the item is deemed faulty, FORCAST will cover all postage costs and offer to repair, replace or refund the item in accordance with Australian Consumer Law.
Can I Return An Item Purchased With A Gift Card/Store Credit?
Items purchased with a gift card/online store credit may be returned for an exchange or will be returned as a new gift card and/or online credit respectively. Unfortunately, items purchased with Westfield gift cards cannot be refunded and may only be returned for a FORCAST store credit.

 

 

 

To return your online purchase via post simply:

 

 

We refund or credit your account

Can I Return Or Exchange An In Store Item By Post?
If your item was purchased online, you may return your items online via post for a refund, store credit or exchange. Unfortunately, if your item was purchased in-store, you may not return or exchange you item online via post. You may only return or exchange your item in-store.
How Do I Return Or Exchange An Item By Post?
We aim to make returns as simple and affordable as possible for our valued customers via our Australia Post Returns Portal. Simply follow the below steps to lodge your return at a flat rate of $9.95:
  • Enter your return details. Your order number can be found on your order confirmation email
  • Review and confirm your details to create your prepaid return label
  • Print your return label and securely attach the label to the top face of the parcel, ensuring the tape does not cover any part of the barcode. You may print your label at most Post Offices.
  • Complete a Returns Form and insert in the package being sent back. If you no longer have the form included with your order - you can download a new one here
  • Post your parcel at any Post Office and you will be issued with a lodgement receipt and tracking number. Alternatively, post your parcel in a red street posting box.
Australia Post Return
How Can I Get An Instant Refund?
We have partnered with Refundid to offer instant refunds for your eligible online returns. Please note only Full Price Items are eligible for an instant refund. Follow Refundid's 3 step processes to receive your full refund instantly, even before shipping back your order.

Returns

Please enter your order details to access your refund now

Powered by

  1. Ensure your items are in their original condition, clean and with tags attached.
  2. Enter your details above or click here to receive your full refund instantly and purchase a pickup or drop-off return shipping label.
  3. Ship your items back to Forcast at below address:
    FORCAST RETURNS
    57-59 Governor Macquarie Drive
    Chipping Norton, NSW 2170
    AUSTRALIA
How Long Will It Take For My Return To Be Processed?
Please allow 3-7 business days for your return to be processed after we have received the item(s). An email will be sent to you once the return has been processed.
Can I Return An Online Exchange By Post?
Online purchases can be exchanged both in-store and online. We are only able to process online exchanges by post if you are exchanging for the same item but in a different size. Unfortunately exchanges for different colours or styles cannot be processed online.
How Do I Make An International Return?
Unfortunately at this stage we do not cover the postage cost of international returns. To make an return your parcel please post it to our head office: ATT: Online Department RE: Return/Exchange 57-59 Governor Macquarie Drive, Chipping Norton, NSW 2170, Australia We recommend using a postage method with tracking as we can not be held liable for returns are not received.

 

 

 

You can return your online or in store purchase to one of our store location by:

 

 

Bring your proof of purchase

How Can I Return An Item In Store?
To return an in-store item, please simply check that it meets the return conditions as listed in the RETURN POLICY and make your way to your nearest store. We recommend calling your store in advance to confirm stock levels if you would like to make an exchange for a specific item.
Can I Return An Online Purchase In Store For A Refund?
Unfortunately, at this stage, we are only able to accept online returns in stores for an exchange or store credit. If you wish to return your item for a refund and it meets all the criteria, please refer to RETURN BY POST to return the item back to our online department.
How Long Do I Have To Use My Gift Card And In Store Credit?
Gift cards are valid for three (3) years from the date of issue:
  • i.    If a gift card is lost, it cannot be replaced, refunded or reprinted
  • ii.   Gift cards cannot be redeemed for cash
  • iii.  Gift cards can only be redeemed in-store if purchased in-store and redeemed only online if purchased online.
  • iv.  Online credits have no expiry date and can be used at any time
Can I Return An Item Purchased With A Gift Card/Store Credit?
Items purchased with a gift card/online store credit may be returned for an exchange or will be returned as a new gift card and/or online credit respectively. Unfortunately, items purchased with Westfield gift cards cannot be refunded and may only be returned for a FORCAST store credit.
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